Refund policy

When you place an order with Arthur & Sophie, you confirm that you have reviewed and accepted the terms outlined below. These guidelines explain how returns and refunds are handled and apply to all orders shipped within the United Kingdom.

Returns

Return timeframe: Customers may request a return within 30 days from the date the complete order is received.

Condition requirements: Items must be returned in acceptable condition. This means they should be unused or only slightly used and must include the original packaging. Returns must be sent within the 30-day period.

How to return: After submitting a return request, our support team will guide you through the next steps.

Coverage: This return policy applies only to shipments delivered within the United Kingdom.

Steps for Returning Items

To start a return, please follow the steps below:

  1. Reach out to support: Email us at support@arthurandsophie.co.uk and include your order number along with the reason for the return.
  2. Prepare your package: Securely pack the item in its original packaging, including any accessories, tags, and paperwork.
  3. Ship the item: Once your return is approved, follow the instructions provided by our support team to send the item back.

Return Shipping Costs

Customer-initiated returns: If you no longer want the item or selected the wrong product, you will need to cover the return shipping costs. Original delivery charges are not refundable.

Restocking fees: We do not charge any restocking fees.

Exchanges

Eligible products may be exchanged. Please contact our support team for assistance with this process.

Refunds

Evaluation: All returned items will be reviewed upon arrival to ensure they meet the return criteria.

Processing refunds: Once approved, refunds will be issued back to the original payment method. Please allow up to 7 business days for the funds to appear, depending on your financial institution.

Contact Information

Store Name: Arthur & Sophie
Warehouse Address: 15 Ledbrooke Cl, Salford M5 3LD, United Kingdom
Email: support@arthurandsophie.co.uk
Phone: +441615540386

Customer Service Hours: Monday to Friday: 9:00 – 17:00 (GMT)
We do our best to reply to your email within 1 business day.